Keeping the Lights On

The California Public Utilities Commission (CPUC) and PG&E have reported that they will not disconnect any customer’s power for nonpayment during the health crisis. PG&E has also provided the following link to help customers explore options to reduce their expenses Learn about Budget Billing and lowering energy expenses.

If you or someone you know has special energy needs related to a medical condition you may be eligible for a Medical Baseline Allowance which is not based on income Learn about Medical Baseline Allowance.

Income qualified customers can save 20 percent or more on their bill by enrolling in the California Alternative Rates for Energy (CARE) Program Learn about CARE. If your household has three or more people you may be eligible for the Family Electric Rate Assistance (FERA) Program Learn about FERA here.

Monterey Bay Community Power (MBCP) 

The MBCP Policy Board of Directors adopted a resolution to defer charges by 50% in May and June for all customers to assist with the financial burden of COVID-19.

Scotts Valley Water District 

  • Customers who may be facing financial hardships are advised to contact the District to arrange for payment plans
  • Customers can continue to contact the District via phone and email during regular business hours (M-F, 8am-5pm.) Activities involving personal contact with the public are suspended.
  • Late fees on delinquent accounts and water service disconnections are temporarily suspended